Shipping Policy:
At Grand Auction House, we prioritize your convenience. For shipping services, we encourage customers to directly engage with our trusted partner, Mail Boxes Etc (MBE), located at 464 Edgware Road, London, W2 1AH. MBE will handle all aspects of the delivery process.
Here are the key points about our shipping services:
- Domestic Shipping: MBE is equipped to manage shipping services for all purchases made within the United Kingdom. The shipping cost will be communicated to you by MBE, and it is expected to be settled with them directly.
- International Shipping: If you are an international buyer, we recommend coordinating with MBE for your shipping needs. They are experienced in international deliveries and can provide the necessary assistance.
- Door-to-Door Delivery: Grand Auction House provides an exclusive premium service for personalized delivery directly to your doorstep within the UK. This option ensures a secure and convenient door-to-door delivery experience for valuable items.
- Packaging and Insurance: MBE will take care of securely packing items for domestic shipping. For international shipments, buyers must ensure appropriate packaging and obtain suitable insurance coverage through MBE.
- Collection from Our Office: If you prefer to collect items in person, you can still arrange this directly with MBE or contact our office for assistance.
- Communication and Tracking: MBE maintains clear communication with buyers throughout the shipping process. For international shipments, direct communication with MBE is recommended for tracking.
- Shipping Costs: Buyers are responsible for the cost of shipping within the UK and internationally. MBE will provide detailed shipping quotes, and all financial transactions related to shipping should be conducted directly with them.
While we are here to support you, Grand Auction House is not liable for any issues, delays, damages, or losses that may occur during shipping. For shipping inquiries or further assistance, feel free to contact our customer service team at enquiries@grandauctionhouse.com.
Your satisfaction is our priority, and we appreciate your understanding and cooperation in utilizing MBE for your shipping needs.